Frequently Asked Questions

1. How long will it take to receive my order?
We aim to deliver orders before 23:59 the next day unless otherwise indicated. Deliveries to Belgium are the same.

2. What are the shipping costs?
At GS Goods, we do not use any shipping costs to make it as economical as possible for our customers. All orders are inc shipping costs.

3. Can I return my order?
Yes, we offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days without reason, provided the product is unused and in its original packaging.

4. How can I track my order?
Once your order has shipped, you will receive a tracking number via email that will allow you to track your package.

5. Do you offer international shipping?
At this time, we only ship within the Netherlands and Belgium. We hope to ship to other countries in the future.

6. What payment methods do you accept?
We accept most common payment methods, such as iDEAL, credit cards (Visa, Mastercard), and PayPal. We also offer the option for Buy Now, Pay Later through Klarna.

7. What should I do if my order arrived damaged?
If your order arrives damaged, please contact us immediately at [[email protected]/+31 6 30471478]. We will provide a quick solution.

8. Can I cancel or change my order?
As long as your order has not been shipped, we can cancel or change it. Please contact us as soon as possible if you want to make a change.

9. How can I contact your customer service?
You can reach us via email at [email protected] or call us at +31 6 30471478 all week we are available. We aim to respond within 12 hours.

10. What if I have a complaint?
If you have a complaint please visit the following link and our team will aim to help you within 12 hours. https://gsgoods.nl/pages/klachten